To respond to your queries, refund requests, complaints, etc.We will also store your details for a reasonable period of time in order to fulfil any contractual obligations such as credits to your wallet, guarantees, etc. We may need to pass your details to a third party to supply or deliver your products or services. If you wish to change how we use your data, please do so, bearing in mind that we may not be able to provide you our best service.įollowing is how we will use your details and why: The Data Privacy Law allows us to collect such information as part of our legitimate interest in understanding our patrons and providing the highest level of service. We will then use this to offer customised promotions and products and services that are likely to be of interest to you. We do so by building an image of who you are by combining the data we have about you. We want to be able to provide the best possible client experience at all times. These include any complaints, reviews or comments made, items viewed or added to your basket, brands/products you show interest and how and when you contact us. Details of your interactions with us through the website.We will also store an encrypted record of your login password(s). If you have a registered account with us: your name, registered, delivery & other addresses, orders and receipts, email and mobile number.What sort of personal details might we collect? When you comment on or review our products and services (Please bear in mind that public comments and reviews allow third party individuals to access personal data related to your comments and reviews)Ĥ.When you choose to complete any surveys we send you or fill in any form.When you interact with us via social media.When you shop online, we use cookies and similar technologies to collect information (these can be managed on our site).When you make an online purchase and checkout as a guest (in which case we just collect transaction-based data).When you visit our website, and use your account to access our products and services.When do we collect your personal details? With your consent, or when you shop with us and do not choose to opt out from receiving our emails we will use your personal data, preferences and details of your transactions to keep you informed by email, web, and text about relevant products and services including tailored special offers, discounts, promotions, events, competitions and so on.ģ. We also combine the shopping history of many customers to identify trends and ensure we can keep up with the demand, or develop new products/services. We will also send you direct marketing emails when you shop with us and do not choose to opt out. In specific situations, we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests.įor example, we will use your purchase history to send you or make available personalised offers. If the law requires us to, we may need to collect and process your data. In certain circumstances, we need your personal data to comply with our contractual obligations.įor example, if you order an item from us for home delivery, we collect your address details to deliver your purchase and also pass them to our courier. When collecting your personal data, we will always make clear to you which data is necessary in connection with a particular service. For example, when you tick a box to receive email newsletters. In specific situations, we can collect and process your data with your consent. The law on Data Protection sets out a number of different reasons for which a company may collect and process your personal data, including: We are a Sri Lankan company and therefore, when visiting our website, personal data that we may collect will be processed within the country. When you are interacting with our website, PROVIDORE (‘we’ hereafter) is the data controller. However, if you still have any questions, do not hesitate to get in touch with us via ("website"). We have attempted to be as descriptive as possible in order to ensure that you are fully informed about your rights and how PROVIDORE uses your data. It will also explain how we store and handle the data including the safety of your personal details. This Privacy Policy outlines personal details that we may collect from you when you interact with us.
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